Billing

Real provider take your feet personality. Forget ” custom” algorithms. You’re matched with a licensed orthotist provider who get to know your feet. She will ask questions, check your progress, and stick by you.

Typically, this is a problem with the zip code not matching the one registered with the card! Please confirm with your bank that it’s the correct zip code. Once you have done so, if the issue persists, please reach out to our Orion Support team.

Promo Codes must be applied at checkout as we are unable to apply Promo Codes retroactively. Be sure to apply your Promo Code prior to submitting payment in the “Promo or Gift Code” box under “Order Summary”.

Promo codes and Referral Codes are only applicable to your first Auto-Reorder order.

When selecting Auto-Reorder at checkout, you will see the ‘Promo or Gift Code’ box under the Order Summary. Please input the Promo or Referral Code there!

Thank you for your Orion FootRx order! During your Online Visit, you must complete payment so the health care provider can review your medical history and feet condition! Once your appointed Orthotist has reviewed the provided information and determined the orthotics is suitable for your feet condition, they will prescribe a foot orthotics. This usually occurs within 24 hours. The prescription is then transmitted to the fabrication center to be fabricated and shipped, which can take 7-10 business days.

Thank you for your interest in Orion FootRx orthotics! We do not accept Care Credit.

To obtain a copy of your Orion FootRx invoice, please follow the below instructions:

Once logged in on Orion-foot.com  (available on desktop only):

  1. Select ‘My Orders‘ under ‘My Account’
  2. Select the treatment and order you would like a receipt for
  3. Select View Order Details
  4. Select Print Invoice located next to Order Information

Each Orion FootRx orthotics is placed as a separate order and will be shipped individually. Please use the instructions below to check your order status:

On the website, go to Orion-foot.com/orthotics or on the app, go to the My orthotics page, then:

  1. Select the relevant orthotics
  2. Select “See Reorder History”

Sometimes, our payment processor is unable to successfully capture payment. If this happens, your payment(s) will be automatically voided, and you will receive a refund within the next 3-7 business days.

If you did not receive an email confirmation with an order number, you can attempt to place the order again. Our system will not allow multiple orders of the same orthotics on the same account, so you don’t have to worry about accidentally placing multiple orders!

If you would like to confirm your order with our Orion support team, please send a request with your inquiry here.

We are pleased to hear of your interest in Orion FootRx orthotics. Unfortunately, our payment processor cannot accept pre-paid cards. We are happy to accept payment from a credit or debit card or through PayPal!

Updating your payment method can be easily done in your Orion account! If you need to change your payment method, please ensure it is done prior to your reorder orders being placed as the new payment method will only be used for new and future orders.

On the website, go to Orion-foot.com/orthotics or on the app, go to the My orthotics page, then:

  1. Select the relevant orthotics
  2. Select Manage Prescription
  3. Scroll down to the Payment Method section and select Edit
  4. Enter your updated payment information and then, when prompted, select if you would like this update applied to all orthotics or only this orthotics

Updating your payment method can be easily done in your Orion account! If you need to change your payment method, please ensure it is done prior to your orders being placed as the new payment method will only be used for new and future orders.

On the website, go to orion-foot.com/  Select the relevant treatment

  1. Select Manage Prescription
  2. Scroll down to the Payment Method section and select Edit
  3. Enter your updated payment information and then, when prompted, select if you would like this update applied to all treatments or only this treatment

We are pleased to hear of your interest in Orion FootRx treatments. Unfortunately, our payment processor cannot accept pre-paid cards. We are happy to accept payment from a credit or debit card or through Paypal!

Please note, your billing address and shipping address do not need to match. To edit your billing address, please follow these instructions:

On the website, go to Orion-foot.com or on the app, go to the My Treatment page, then:

  1. Select the relevant treatment
  2. Select Manage Prescription
  3. Scroll down to the Payment Method section and select Edit
  4. Repeat if you have multiple FootRx orthotics.

Thank you for your Orion FootRx order! During your Online Visit, you must complete payment so the health care provider can review your medical history and foot condition! Once your appointed Orthotists has reviewed the provided information and determined the design of orthotics is suitable for your foot condition, they will prescribe a custom make foot orthotics. This usually occurs within 24 hours. The prescription is then transmitted to the fabrication center to be fabricated and shipped, which can take 7-10 business days.

Typically, this is a problem with the zip code not matching the one registered with the card! Please confirm with your bank that it’s the correct zip code. Once you have done so, if the issue persists, please reach out to our Orion FootRx Support team.

Promo Codes must be applied at checkout as we are unable to apply Promo Codes retroactively. Be sure to apply your Promo Code prior to submitting payment in the “Promo or Gift Code” box under “Order Summary”.

*We do not accept insurance at this time.

Shipping

Real provider take your feet personality. Forget ” custom” algorithms. You’re matched with a licensed orthotist provider who get to know your feet. She will ask questions, check your progress, and stick by you.

Once your Orion FootRx health care provider has reviewed the provided information, your Free foam box will be sent to you including returning shipping label. As FootRx orthotics are designed and custom make just for you (instead of stored on warehouse shelves), it typically takes 7-10 business days from a day we receive the foam box with your foot impression from you. Once your custom make orthotics shipped, you will be sent a confirmation email with your FedEx tracking inform.

“What do I do if my order is delayed or hasn’t shipped yet?”

Your order may not be complete. Login to your Orion account to make sure you’ve completed your order.

If your completed order is still unshipped after 7-10 business days, there may be a delay with the fabrication center. Please reach out to us right away so we can look into this for you!

Due to the sensitive nature of prescription orthotics, once an order has been shipped from the fabrication center, it is unable to be cancelled. Consumer Protection federal law prohibits the return of prescription orthotics. This ensures that the orthotics is maintained properly and has not been tampered with. As such, Orion does not accept returns or provide refunds for Orion FootRx orthotics. If the fabrication center receives your order back, they are required to make sure it is properly discarded.

If your Orion package is missing, it may have not been shipped due to a delay at the fabrication center or incomplete order information. If your order has shipped, you should have received an email from us containing tracking information. You can use this information to track your order within the FedEx system. Please contact us via a support request at Orion.com/contact us for further assistance.

If your package has been marked as delivered but is still missing:

Sometimes carriers will accidentally mark the package as delivered, but they show up in a few days. If the FedEx tracker displays your package as delivered but you did not receive it, please follow these steps:

  1. Confirm that the delivery address you entered is correct by going to My Prescriptions, selecting to manage the relevant prescription, and scrolling down to the shipping address listed.
  2. Check with your neighbor(s), building manager, or front desk that might have accepted the package on your behalf.
  3. Contact your local FedEx branch to see if the package has actually been delivered. Be sure to have your FedEx tracking number available.

The Orion FootRx orthotics are prescription orthotics, which must be handled very carefully and prescribed according to orthotics relations in the country the patient is located in. We specifically work with a fabrication center and with health care providers who are licensed in the US, so unfortunately, we are unable to treat patients outside of the US at this time. We are hoping to expand to other countries within the next few years, so stay tuned! Thank you for your interest!

If your Orion FootRx order has not yet shipped, please follow the instructions below to cancel this reorder. Action must be taken prior to shipment of your order, as we cannot cancel, return, or refund orders once they have shipped.

On the website orion-foot.com go to the My Account page,

  1. Select the relevant orthotics
  2. Select Manage orthotics
  3. Select Cancel current order – please allow 3-7 business days for the refund to process.

If you have multiple FootRx orthotics you wish to cancel, please repeat the steps for all orthotics.

We’re so sorry to hear about any damaged or mishandled Orion packages. We absolutely value the integrity of our packaging and want to hear from you if your shipment has been damaged.

If you receive a damaged orthotics, please submit a report request and, include the order number of your orthotics (located on the back of your Orthotics).

Changing the shipping address can be easily done in your Orion FootRx account! If you need to change your address, please ensure it is done prior to your reorder orders being placed as the address change will only affect new and future orders.

On the website, go to orion-foot.com/my account or

  1. Select the relevant orthotics
  2. Select Manage Prescription
  3. Scroll down to the “Shipping Address” section and select Edit
  4. Once you have added a shipping address, please select Deliver to this address to set the new address as Default

Please note, while you may have multiple addresses in your address book, please make sure to select as Default which address you would like your future orders to be shipped to.