Manage Order
Each FootRx prescription is valid for one year. Once expired, you must complete an Annual Checkup with your health care provider so that they can reassess your foot and confirm the best plan for continuing with your treatment. Please follow the instructions below to renew your prescription:
On the website, go to Orion-foot .com/treatment, then:
- Select the relevant treatment
- Select Renew Prescription
- Select your reorder options for applicable treatments that you wish to renew
- Complete the following steps
You will also have the option to add new treatments during the same visit to save on Health care provider Visit Fees, which you will see after clicking “Confirm and Continue” on the cart page.
Details about Renewing a Prescription:
- If you have multiple treatments ready to be renewed, you can choose to extend them during the same Annual Checkup
- The Annual Checkup will not be submitted to your health care provider until you submit photos and have clicked “Confirm and Continue” on the cart page
- You will not be charged the Foot orthotics cost until your refabrication date, pending approval.
You can delete your account on the following instructions:
- Go to the “My Account” Tab
- Select Edit My Account
- Select Delete My Account
- Select Confirm
As long as you have the email associated with your Orion FootRx account, you can always reset your password if you’re having trouble logging in.
- On orion-foot.com select Log In/Sign Up in the upper right-hand corner
- Select the Reset Password button just under the password box.
- Enter your email address and select Continue
- Check your email to find the reset link!
My Treatment
Your appointed orthotist available to you during your treatment to consult on your Orion FootRx orthotics. Each Orthotics treatment comes with an initial 60-day Consultation Period.
On the website, go to orion-foot.com/treatment:
Select the relevant treatment or activities.
- Scroll down to the information for your orthotist
- Select the “Message” button
Thank you so much for your interest in ordering Orion FootRx! If you have already begun your order, you can simply continue where you left off using the instructions below. If you have completed some or all your medical questionnaire, it should still be saved!
On Orion-foot.com:
- Select the treatment you are interested in
- Select “Add to Cart”
- You can now continue where you left off to complete your questionnaire, and payment
- Wear your orthotics for up to one hour the first day, two hours the second day and gradually more often if comfortable or less often if necessary.
- If your orthotics cause pain before you have worn them for the scheduled period, remove them. On the next day, do not attempt to increase the wearing time. Then resume your schedule the following day., increasing the wearing period 1 hour per day.
- Be sure to wear stocking or socks to minimize the possibility of skin irritation,
- Remember that shoe construction will affect your orthotics. Always bring your orthotics when you are buying a new shoe to ensure proper fit. (Try to find a shoe that come with thicker insert, adjustable lace option, more depth, so it has enough space for your orthotics)
- Always remove the insert in your shoes and replace it with your new orthotics. You might need to adjust the laces or buy a shoe shoes half size larger for proper fit and comfort. Occasionally the orthotics may squeak in your shoes. This can be eliminated by lightly sprinkling baby powder into the shoes.
- Care and cleaning: Wipe with lukewarm water (never hot). Avoid soaking and washing machines. Do not use oil or Vaseline on leather covered orthotic. Always allow 12 hours to dry before using.
- Should your orthotics need repair, return them to us. Do not attempt to correct or modify the orthotics yourself.
The inserts that were dispensed to are called ‘Orthotics’ and were made to the cast or digital image taken from your feet. Your orthotics were designed to correct the alignment of the feet and legs, thus relieving any symptoms of abnormal foot function.
During the next few weeks, your body will gradually become accustomed to this new and proper alignment. Because each human body I s different, the exact period of adjustment is difficult to determine, but it may take 2-6 weeks. During this adjustment period, you may experience mild discomfort in other parts of the body, such as knees, hips, or back. This discomfort is temporary and should disappear as the orthotics enable the feet to realign and function more efficiently.
We are thrilled to hear about your interest in Orion FootRx orthotics. To place an order, please visit orion-foot.com and select the photo showing the orthotics: Everyday Walk Ortho, Run Ortho, Basketball Ortho, Soccer Ortho, Golf Ortho, Ski Orth. Then, you can select the “Add to Cart” button to begin your Online Orthotist Visit.
If you are interested in more than one activity, we recommend ordering them at the same time.
If you have changed your mind regarding your initial Orion FootRx purchase, you must cancel prior to the doctor review of your online visit. You can follow the instructions below to cancel.
On the website, go to orion-foot.com/treatment or on the app, go to the My Treatments page, then:
- Select the relevant treatment
- Select Cancel my prescription
- Confirm cancelation (Yes, I want to cancel)
